PRIVACY POLICY

1. Introduction

Purpose and Scope:This Privacy Policy governs the processing of your personal data that you provide to us or that we collect to ensure your access and use of Referral Stack. It describes how we handle your personal data when you visit our website, sign up for our services, or communicate with us.

Data Controller:The controller of your personal data is Referral Stack LLC, a subsidiary of Outbox Labs Inc., with its registered office at 108 W. 13th Street, Suite 100, Wilmington, New Castle, Delaware - 19801, United States (“we,” “us,” “our”).

Applicable Laws:We process personal data in compliance with applicable data protection laws, including the EU's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data privacy regulations.

2. Categories of Personal Data We Collect
1. Data You Provide to Us:


• Contact Information:: First name, last name, email address, and other details you provide when signing up for our services or communicating with us.
• Billing Information: VAT/EIN number and payment details when making purchases or subscribing to our services.


2. Data Collected from Third-Party Accounts:


• Stripe: We use Stripe for payment processing. Data such as billing details and transaction history may be collected in accordance with Stripe's privacy policy.


3. Data We Collect Automatically:


• Usage Data: Information about how you interact with our website and services, including IP address, page visits, and time spent on each page.
• Cookies: Small data files stored on your device for functional, analytical, and marketing purposes. For more details, please refer to our Cookie Policy below.


4. Data from Analytics Providers:


• Google Analytics: We use Google Analytics to track website performance and user behavior. This includes cookies and usage data to help us understand and improve user experience.


5. Heat Mapping and Session Recording:


• Hotjar: We use Hotjar to monitor user interactions on our website. Data collected includes cookies and usage data, helping us enhance the usability of the platform.


6. Content from External Platforms:


• Google Fonts: We use Google Fonts for displaying fonts on our platform. Google may collect usage data in line with their privacy policy.


7. Data from Social Network and Platform Interaction:


• Facebook Widgets: Our platform may integrate Facebook widgets for social media interaction. Cookies and usage data may be collected when you engage with these widgets.


8. Data from Platform Services and Hosting Providers:


• Webflow: Our website may be hosted using Webflow, which could collect data as outlined in their privacy policy.
3. Purposes of Processing

We collect and process your personal data for the following purposes:

• To Provide and Improve Services: We use your data to create and maintain your account, process your payments, and enhance our services. This includes troubleshooting issues, optimizing performance, and securing our platform.
• To Communicate with You: We process your contact information to provide customer support, send technical updates, and address your requests.
• To Inform You About Our Services: We may send you newsletters, updates, and promotional information about new features or services. You can opt out of these communications at any time by clicking the “unsubscribe” link in the emails.
• To Comply with Legal Obligations and Prevent Fraud: We process your data to meet legal requirements, protect our rights, and detect fraud or other illegal activities.
4. Lawfulness of Processing

We rely on the following legal bases for processing your personal data:

• Contractual Necessity: We process your data to fulfill our contractual obligations to you, such as creating and maintaining your account.
• Legitimate Interests: We may process your data to improve our services, protect our platform, or communicate important updates. We ensure that our legitimate interests do not override your rights.
• Consent: For certain processing activities, such as marketing emails, we rely on your consent, which you can withdraw at any time.
• Legal Obligation: We process your data when necessary to comply with legal obligations.
5. Retention of Personal Data

We will retain your personal data for as long as necessary to provide our services or as required by law. After this period, your data will be securely deleted or anonymized. You can request the deletion of your personal data at any time, subject to any legal retention requirements.

6. Cookie Policy

Referral Stack uses cookies to enhance user experience and provide essential functionality on our platform. These may include:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand user interactions with our platform to improve performance and usability.

Our use of cookies is strictly intended to improve platform performance and user experience while respecting your privacy. You can manage or disable cookies through your browser settings, though this may affect some functionalities of the website.

7. Security Measures

We take reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, or loss. These measures include encryption, secured networks, and restricted access to personal data by our staff.

8. Disclosure of Personal Data

We may share your personal data with:

• Service Providers: Third-party vendors who help us provide our services, such as hosting, payment processing, and IT support.
• Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
• Affiliates: Companies affiliated with Referral Stack LLC or Outbox Labs Inc., as needed to deliver services or for legal purposes.

We ensure that all third-party service providers adhere to data protection laws and provide adequate data security.

9. International Transfers of Data

If we transfer your data outside of your country, we ensure that appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) are in place to protect your data in compliance with applicable data protection laws.

10. Your Rights

As a user, you have the following rights regarding your personal data:

• Access: You can request access to your personal data held by us.
• Rectification: You can request that we correct any inaccurate personal data.
• Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Restriction: You can request a restriction on processing your personal data under certain circumstances.
• Portability: You can request to receive your data in a structured, machine-readable format and transfer it to another data controller.
• Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
• Objection: You can object to the processing of your personal data for direct marketing or based on legitimate interests.

To exercise your rights, please contact us at [email protected] We will respond to your request in accordance with legal requirements.

11. Children

Referral Stack does not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will delete the information promptly.

12. Changes to the Privacy Policy

    We may update this Privacy Policy periodically. Any significant changes will be communicated to you via email or through our website. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

Referral Stack LLC

Email: [email protected]

Postal Address: 108 W. 13th Street, Suite 100, Wilmington, New Castle, Delaware - 19801, United States

By using Referral Stack, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue using our services immediately.